Email support
Every plan includes email support at support@airobotforex.com. Include your order reference for faster help.
We're here to help
Installation help, licence questions, payment issues — one team, one inbox.
AnyDesk remote assistance
Optional remote installation assistance. We connect only with your consent, only to install/configure the EA, and never ask for wallet keys or account passwords.
Self-serve resources
Check the documentation and FAQ — most installation questions are answered there.
Response times
| Plan | Channel | Target response |
|---|---|---|
| Basic | Within 1–2 business days | |
| Silver | Email + live | Within 1 business day |
| Pro | Priority live | Same business day |
Targets, not guarantees — complex broker-side issues can take longer.